Order Status
Has my order shipped?
Has my order shipped?
Click the “Account” link at the top right hand side of our site to check your orders status.
Click the “Account” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
How do I change quantities or cancel an item in my order?
Click the “Account” link at the top right hand side of our site to view orders you have placed.
Click the “Account” link at the top right hand side of our site to view orders you have placed.
Then click the “Change quantities / cancel orders” link to find and edit your order.
Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
How do I track my order?
Click the “Account” link at the top right hand side of our site to track your order.
My order never arrived.
My order never arrived.
Click the “Account” link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
An item is missing from my shipment.
Click the “Account” link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
If your packages each show a status of “delivered“, please contact customer service for assistance.
My product is missing parts.
My product is missing parts.
Click the “Account” link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
If your packages each show a status of “delivered“, please contact customer service for assistance.
When will my backorder arrive?
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Account Terms and Conditions
How do I create an account?
How do I create an account?
1) Click the “Account” link at the top right side of our site.
2) Enter your email address.
3) Select “Register”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
How do I edit my account information?
Click the “Account” link at the top right hand side of our site to edit your account information.I forgot my password!
I forgot my password.
Click the “Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”.
That link will send an email to you with your password.
How do I return my product?
How do I return my product?
View our Refunds and Return page for more information or contact us by phone or email our parts department Parts@beltwaytruckparts.com
What is your return policy?
What is your return policy?
View our Refunds and Return page for more information or contact us by phone or email our parts department Parts@beltwaytruckparts.com
I received the wrong product.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
When will my order ship?
Please see each individual item page for more information on the availability of each item.
Also, after placing your order, you may click the “Account” link at the top right hand side of our site to track the status of your order.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
